FAQ

CAN THE ORDER BE TRACKED?

International customers:

After your order has been packed and shipped you will receive a shipping confirmation email with a tracking link. You can click directly on this link to view your orders journey.

Once your order arrives in your country it is handed over to a local delivery  partner, this will also be updated on your tracking link and there will also be a option to continue tracking on the delivery partners site for more detailed tracking.

 

IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER AFTER CHECKOUT?

Sure, but you will have to let us know as soon as possible by emailing us at info@skull-ahoy.com. However If we have already processed and handed over your order to our courier unfortunately we wont be able to change your order or shipping address.

 

THE ITEM I WANT IS OUT OF STOCK.

Depending on the product availably from our suppliers we aim to get everything back in stock as soon as possible. Feel free to let us know which product you are looking for and we try to find a solution for you. You can contact us any time: info@skull-ahoy.com

 

IF THERE IS A PROBLEM WITH MY ORDER, WHAT CAN I DO?

For any issues with your order please let us know as soon as possible by contacting us at info@skull-ahoy.com.

Our business languages are in english and german. So feel free to contact us in one of these languages. If you prefer another one feel also free to contact us in your preferred language. We will give our best to reply as good as possible.

 

I WANT TO RETURN/EXCHANGE MY ORDER

We offer a 30 day (from time of receiving your order) return period for all orders.

Please contact us at info@skull-ahoy.com with your  order number (#12345...) and let us know if you wish to return the items or exchange for another size and we will reply with return information.

Please note items must be only worn once for sizing, undamaged in any way including smelling of perfume, aftershave or cigarette smoke.

For international returns we advise sending your item with a tracked service as we are not responsible for any returns that go missing in the post.

Once we have received your return we will process it and email you to let you know we have got it and what the next steps will be.

Please make sure to include a note in your return with instructions, name and order number, failing to do this we massively delay your return.